Reviews
We got a referral from a happy local business owner. Thank goodness - our problem is finally solved after 2 previous companies opinions were way off! The drain line was reverted through 2 walls and outside, a replacement unit sat lower. First co. said turn off switch broken ie the flooding out with use - but no diagnosis. The 2nd co. said the drain is slightly upward, 2 men labor for 2 days, to disassemble the unit and build the box up and reinstall - pricey - think about replacing the unit. I replied, couldn't you just drill 2 new holes, lower the pvc drain pipe and remastic the water damage?? My son said, shouldn't there be a pump for this? No response, and they said I would have to mastic myself. I had previously treated for the resulting mildew/mold under the box and stopped running the unit. Called "Munson" and explained to the nice lady the drains tilt upwards creating a larger issue - as previous companies called when told it was the drain, once diagnosed, didn't want to send a tech out. She sent their tech, Julio, a very nice man, who took a peak, asked if I would feel alright with adding a pump to fix the issue vs. redoing the pvc drain and relying on gravity only feed. No added holes in the walls and guaranteed emptying through the pump! Yes - abosolutely - and a fair price! He showed me how to maintain the pump, super easy - shop vac - and the noise level ( very low ). He was good with my little rescue barkers - left to pick up the part and returned promptly. Installed fresh mastic layer - then the pump - all included in the price. Super happy with the referral for Gary Munson given to my son - it gave me confidence to try another company! 3rd company was a charm for me! But not for you! Call Gary Munson Heating & AC company first for professional work, customer consideration and regained comfort!
I found Gary Munson after our other A/C company wanted to charge us three times the going rate for a warranty replacement and labor on coils that were leaking. It was easy to schedule an appointment with Gary Munson and Jamie was great to communicate with via email.
The tech showed up on time and got the work done in a reasonable time.
To follow back up for getting maintenance scheduled moving forward, I questioned if one of the parts that should be replaced with the coils was also replaced as it may go bad later. I was told it wasn't and they apologized and offered some options to make it right.
We opted to have the part replaced and was scheduled quickly. The tech (Gregory) showed up early within the window and was very kind. Since he is deaf, he communicated with his phone, showed me when he replaced the part and kept me updated with everything.
I appreciate a company that acknowledged their mishap and made it right.
Bobby and Geoff were wonderful and prompt on install service. .
Gary Munson HVAC is the BEST company in town to deal with for either your home or business. They are very professional and the prices are very fair and competitive. Call them and you will be Happy that you did! And they will treat you like a VIP!
Jason is very professional and detailed. We are so happy he is always available to take care of our AC!
The experience was amazing from the start Gary was awesome and the technician that came out was amazing he had the problem diagnosed and fixed in less than an hour I truly can't thank you enough
Great price, great service. Highly recommend them.
